Become Our Leader Manager

We are looking for a Leader Manager to join Ramble Worldwide

The Leader Manager is responsible for overseeing our Leader Department. The department consists of 3 full time support staff that report into the Leader Manager. The Leader department is responsible for the recruitment, training, and retention of a panel of 300 volunteer tour leaders. The ideal candidate is a people-person with strong leadership skills, a strategic mindset, and strong customer service mindset.

Key accountabilities (What do I need to deliver/achieve to be effective in this role?) 

Volunteer Leader Management

• Arranging briefing / debriefing sessions for Volunteer Tour Leaders.   
• Monitoring all questionnaires and alerting relevant departments to problems.
• Manage the recruitment process for our Volunteer Tour Leaders through twice annual recruitment drives.
• Work alongside with HR to ensure a steady stream of applicants for each intake.
• Carry out face to face and online interviews with potential volunteers.

Leader Team Management

• Represent the Leaders Department on the Senior Management Team.
• Member of the Crisis and Incident Management Team.
• Member of the Duty Officer Team.
• Set objectives for your office based team in line with company objectives.

Training & Continuing Professional Development

• Leader’s Training Course – making sure every leader on the panel has a qualification.
• Oversee the Volunteer Leader Training Panel to ensure our training programme remains best in class.

Tour allocation

• Appointing of all leaders – working out the best programme for each leader and appointing them and sending electronic appointment forms and conditions of leading.

Leader Engagement

• Volunteer leader social walks around the UK.
• Ensure key information is communicated via key channels (Leader Newsletter, Facebook Group, Volunteer Website etc...).

Leader Department Operations

• Tour Operations – support of leaders with problems and queries during tour.
• Review post tour reports ensuring key changes required are actioned.
• Leaders Handbook – Work with key managers across the business to ensure the handbook is current and relevant.  
• Leaders Administration – keeping up to date all background leader documentation (not tour related) including digital maps and walks programme. 
• Leader Accounts.
• Leaders Conference – management of Leaders Conference every 3 – 4 years. 
• Leaders Kit – monitor and order stock and make sure all leaders are wearing/using.
• Any other duties as requested by the Operations Director.

Qualifications, Skills, and Experience

• Good attention to detail and accuracy.
• Effective communicator, both written and verbal.
• Experience managing volunteers.
• Experienced walker and / or leader not required but preferred.

Company Values

• Passionate & Ambitious
• Working as one
• Think it through
• Make it happen
• Do the right thing

Collaborators (Who do I need to work with to succeed?)

• Managers, across all departments
• Internal/external partners
• All the head office team members
• Tour leaders
• External customers & suppliers

KPI’s

• Leader NPS

How to apply

• We welcome applications from individuals with the experience and skills for the vacancy currently available.  
• We recognise the benefits a diverse Board can bring and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, gender, disability, religion/beliefs, sexual orientation, or age.

Closing Date for Applications: 18 July 2025

Send your application, CV and cover letter, by email to Chris Bradford, Operations Director: Christopher.bradford@rambleworldwide.co.uk