Job purpose (Why does my role exist? What value does my role bring?)
This role’s purpose is to lead and motivate a sales team, ensuring they meet performance targets through regular feedback and coaching. It involves managing team schedules, appraisals, and payroll reporting, while also supporting phone operations and building relationships with partners.
Reports to Operations Director.
Location: Lemsford Mill, Lemsford Village, Hatfield, Welwyn Garden City AL8 7TR
Key accountabilities (What do I need to deliver/achieve to be effective in this role?)
Duties:
Lead and motivate a team of Sales Consultant’s.
Monitor the team’s performance, holding them accountable through regular feedback back using clear KPI’s & sales targets.
Ensure the team have regular 1-2-1`s, ad-hoc coaching and team briefings to discuss performance, discuss strategy and provide update on departmental procedures
Ensure each member of the team has 6 month reviews and annual appraisals
Monitor overtime, bonus amounts and report to HR in time for payroll.
Manage departmental rota and holiday requests ensuring there is adequate telephone coverage throughout the year. This includes weekends as deemed necessary.
Other tasks required by Senior Leadership or needed in the day to day running of the team.
Set team targets and own the departmental incentive schemes.
Support phones team by covering the phones as needed
Build rapport and relationships with travel agencies.
Key member in the Management Team and the Incident & Crisis Teams.
Work with the wider Management Team to ensure new recruits are given comprehensive training on sales, service, destinations we offer and our product.
Provide regular updates on trading, conversion and service levels, providing updates in trade meeting and as required by the Senior Leadership Team.
Attend trade shows and events.
Skills required:
A curious individual that is able to identify scope for improvement and has proven track record delivering change.
People person that is able to motivate and lead.
Influential and effective negotiator.
Effective communicator both written and verbal.
Highly organised.
Team player.
Strong sales skills.
Good telephone manager.
Extensive knowledge of travel industry advantageous
Company Values/to be agreed below is an example:
Passionate & Ambitious.
Working as one.
Think it through.
Make it happen.
Do the right thing.
How do I show up at work?
Innovation - Think creatively to find ways to get better results.
Customer focus - Keep the customer at the heart of all we do.
Drive for results - Tenacity for ambitious and competitive results.
Accountability - Take a personal responsibility and deliver what we say we will.
Collaborators (Who do I need to work with to succeed?)
KPI’s/Smart Objectives for 2025
How to apply
- We welcome applications from individuals with the experience and skills for the vacancy currently available.
- We recognise the benefits a diverse team can bring and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, gender, disability, religion/beliefs, sexual orientation, or age.
Closing Date for Applications: TBC
Send your application, CV and cover letter, by email to Chris Bradford, Operations Director: Christopher.bradford@rambleworldwide.co.uk
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